Returns Procedures.

 

If for any reason you are not happy with your purchase, or your item is damaged or faulty and you wish to make a return, please contact us on 01953 453582, as soon as possible.  We shall advise you on the best way to return your parcel.

 

Returns need to be made within 14 working days of receipt, which includes you statutory 7 day cooloing off period.  Any returns must be received by us within this time.

 

All items must be returned unused, in original condition, and with all relevant labels intact.

 

Postal charges will be reimbursed on faulty or damaged items, but unfortunately the buyer is responsible for the cost of postage on unwanted items.

 

Certain items are excluded from the 14 day money back guarantee, unless there is a fault.  These are personalised items, engraved items. items which have been resized and earrings ( for health reasons).